At 2jili, your privacy is taken seriously. This Privacy Policy explains what personal information we collect from Filipino players, how we use and protect it, and the rights you have over your own data. Please read this page carefully before registering or using our platform.
When you register on the 2jili platform, we collect information you voluntarily provide, including yourfull name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, create your account, and ensure compliance with applicable regulations. We may also ask for a government-issued ID during the verification process to confirm that you meet the minimum age requirement to use our platform. All personal data you submit is handled with strict confidentiality and is never sold to third parties. You are responsible for ensuring that the information you provide is accurate and up to date at all times.
We automatically collect certain technical and behavioural data when you access the 2jili platform, including your IP address, device type, browser version, operating system, session duration, pages visited, and in-platform actions such as games played and promotions viewed. This data helps us understand how Filipino players use our platform so we can improve performance, personalise your experience, and detect unusual activity that may indicate fraud or security risks. Usage data is stored securely and is only accessible to authorised personnel within our operations team. We do not use this data to build profiles for sale to external advertising networks. Aggregated and anonymised usage statistics may be used internally for analytics and platform development purposes.
When you make deposits or process withdrawals on our platform, we collect transaction-related data including the payment method used, transaction amounts in Philippine pesos, timestamps, and transaction reference numbers. We do not store full payment card numbers or sensitive banking credentials on our servers. All financial transactions are processed through secure, encrypted channels to protect your funds and financial privacy. Transaction records are retained for a period required by applicable Philippine regulations and internal compliance policies. If you have questions about a specific transaction, you may contact our support team at [email protected] for assistance.
We process your personal data for the following purposes: to create and manage your player account; to verify your identity and age in compliance with Philippine regulations; to process deposits and withdrawals in Philippine pesos; to provide customer support and respond to your enquiries; to send you important account notifications and updates; and to administer promotions, vouchers, and bonus offers that you have opted into. We may also process your data to prevent fraud, money laundering, and other illegal activities, and to fulfil our obligations under applicable laws. We will never process your personal data for purposes that are incompatible with those disclosed in this Privacy Policy. Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time by contacting us.
2jili does not sell, rent, or trade your personal data to third parties for marketing purposes under any circumstances. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and IT infrastructure providers, but only to the extent necessary for them to perform their services and subject to strict confidentiality obligations. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by Philippine law or a valid legal order. In the event of a business restructuring or acquisition, your data may be transferred to a successor entity, in which case you will be notified. All third parties who receive your data are required to handle it in accordance with applicable data protection standards.
As a data subject under applicable Philippine privacy law, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of your data subject to our legal retention obligations. You also have the right to object to certain types of processing, to request that we restrict how we use your data while a complaint is being resolved, and to receive a copy of your data in a portable format. To exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within a reasonable timeframe. We may need to verify your identity before processing your request. If you believe your privacy rights have been violated, you may also lodge a complaint with the relevant Philippine data protection authority.
All data transmitted between your device and the 2jili platform is protected using industry-standard SSL/TLS encryption, ensuring that your personal and financial information cannot be intercepted during transmission. Our servers are hosted in secure, access-controlled environments with regular security audits. We apply encryption at rest for sensitive stored data including identity documents and financial records. Our technical team continuously monitors for vulnerabilities and applies security patches promptly. Players are also encouraged to use strong, unique passwords and to avoid accessing their accounts on unsecured public networks.
We retain your personal data for as long as your account is active or as required by applicable Philippine laws and regulatory obligations. When data is no longer needed for its original purpose and no legal retention requirement applies, we securely delete or anonymise it. If you request account closure, we will process the deletion of your personal data in accordance with our internal data retention schedule, which is aligned with Philippine data protection guidelines. Certain records such as transaction logs may be retained for longer periods as required by financial regulations. You may request clarification on how long specific types of data are held by contacting [email protected].
2jili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine law. Any material changes will be posted on this page with a revised effective date, and where appropriate, we will notify registered players via email or an in-platform notice. Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy. We encourage all players to review this page periodically so that they remain informed about how their personal data is being handled. This Privacy Policy was last reviewed in 2025. If you have any questions or concerns about this policy, please reach out to us at [email protected] and we will be happy to assist you.
Quick answers to what Filipino players most often ask about data and privacy.
Visit our FAQ page for more answers, or create a free account today and enjoy secure, mobile-friendly entertainment built for the Philippines.